Privacy Policy

Introduction

Stonybrook Management Group, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management services and visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request property management services
• Fill out contact forms on our website
• Sign up for our services as a property owner
• Apply to rent one of our managed properties
• Subscribe to our newsletter or marketing communications
• Communicate with us via email, phone, or other means

This information may include:

• Name and contact information (email, phone number, address)
• Property information (address, type, number of units)
• Financial information (bank account details for rent payments, payment history)
• Government identification (for tenant screening and verification)
• Credit history and background check information (for tenant applications)
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing property management services
• Processing rent payments and financial transactions
• Screening and placing tenants
• Coordinating maintenance and repairs
• Communicating with property owners and tenants
• Sending important notices, updates, and service announcements
• Complying with legal obligations and regulations
• Managing lease agreements and renewals
• Conducting property inspections
• Improving our website and services
• Sending marketing communications (with your consent)
• Preventing fraud and ensuring security

How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe) for subscription and rent payments
• Tenant screening services for background and credit checks
• Maintenance and repair contractors
• Legal and accounting professionals
• Marketing and analytics providers

Property Owners

If you are a tenant, we share necessary information with property owners, including rent payment history, maintenance requests, and lease compliance.

Legal Requirements

We may disclose your information when required by law, such as:

• In response to court orders, subpoenas, or legal processes
• To comply with housing regulations and fair housing laws
• To protect our rights, property, or safety, or that of others
• In connection with fraud prevention or investigation

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Property and tenant records are typically retained for:

• Lease agreements: 7 years after termination
• Financial records: 7 years for tax purposes
• Maintenance records: Duration of property management plus 5 years
• Tenant screening records: As required by applicable law

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at the information provided below.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: