Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Stonybrook Management Group, LLC ("Company," "we," "our," or "us") concerning your access to and use of our property management services and website.

By accessing our website or engaging our property management services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access our website or use our services.

Services Overview

Stonybrook Management Group provides professional property management services for residential and short-term rental properties in the Greater Boston area, South Shore, and Rhode Island. Our services include, but are not limited to:

• Tenant screening and placement
• Rent collection and financial reporting
• Property maintenance and repairs
• Lease agreement preparation and management
• Property inspections
• 24/7 emergency maintenance support
• Eviction management and legal compliance
• Short-term rental management and listing optimization

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into binding contracts
• Own or have legal authority to manage the property
• Provide accurate and complete information
• Comply with all applicable local, state, and federal laws

Property Owner Obligations

Property Condition

Property owners agree to:

• Provide properties that meet all applicable housing codes and safety standards
• Ensure properties are in good, rentable condition before tenant placement
• Maintain adequate insurance coverage for the property
• Provide necessary access to the property for inspections and maintenance
• Disclose any known defects or issues with the property

Financial Responsibilities

Property owners are responsible for:

• Paying all property-related expenses (mortgage, taxes, insurance, HOA fees)
• Funding necessary repairs and maintenance
• Paying our management fees as outlined in the service agreement
• Covering costs for major repairs and capital improvements
• Maintaining a reserve fund for emergency repairs (recommended)

Communication

Property owners must respond promptly to requests for decisions regarding tenant applications, repairs exceeding pre-approved limits, lease renewals, and other time-sensitive matters.

Service Fees and Payment Terms

Management Fees

Our standard management fees are charged on a per-unit, per-month basis:

• Single Unit Plan: $199/month for 1 unit
• Multi-Unit Plan: $179/unit/month for 2-5 units
• Portfolio Plan: $149/unit/month for 6-10 units
• Custom pricing available for portfolios of 10+ units

Payment Processing

Management fees are automatically charged on the 1st of each month via Stripe. Property owners must maintain a valid payment method on file. Failure to pay management fees may result in suspension or termination of services.

Additional Services

Add-on services are billed separately and may include:

• Lease-up fees for new tenant placement
• Lease renewal fees
• Eviction coordination fees
• Property maintenance services (lawn care, snow removal, etc.)
• Professional photography and marketing

Refund Policy

Management fees are non-refundable. If you cancel services mid-month, you are responsible for the full month's fee. No refunds will be issued for partial months of service.

Term and Termination

Service Agreement Term

Management agreements are typically month-to-month unless otherwise specified in your individual service agreement. Either party may terminate the agreement with 30 days' written notice.

Termination by Property Owner

Property owners may terminate services by providing 30 days' written notice. Upon termination, you are responsible for:

• Paying all outstanding fees and expenses
• Arranging for transition of tenant management
• Assuming responsibility for existing leases
• Providing forwarding information for final accounting

Termination by Company

We reserve the right to terminate services immediately if:

• Property owner fails to pay fees or expenses
• Property does not meet housing codes or safety standards
• Property owner violates fair housing laws or other regulations
• Property owner engages in illegal activities
• Property owner breaches these Terms or the service agreement

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for damages to property caused by tenants, natural disasters, or third parties
• We are not responsible for tenant defaults, evictions, or property damage beyond our reasonable control
• Our total liability shall not exceed the management fees paid in the 12 months preceding the claim
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee rental income or occupancy rates

Property owners are strongly encouraged to maintain comprehensive property insurance coverage.

Indemnification

Property owners agree to indemnify and hold harmless Stonybrook Management Group, its employees, and contractors from any claims, damages, or expenses arising from property defects, owner negligence, failure to maintain insurance, or violations of housing laws and regulations.

Fair Housing Compliance

We are committed to full compliance with all federal, state, and local fair housing laws. We do not discriminate based on race, color, religion, national origin, sex, familial status, disability, or any other protected class.

Property owners must also comply with all fair housing laws and may not impose discriminatory rental criteria or preferences.

Data and Records

We maintain records of all transactions, communications, and property management activities. Upon termination of services, we will provide a final accounting and transfer relevant records to the property owner within 30 days.

Property owners grant us permission to access and use property data for the purpose of providing management services, generating reports, and complying with legal obligations.

Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Stonybrook Management Group and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Dispute Resolution

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Boston, Massachusetts.

Class Action Waiver

You agree to resolve disputes on an individual basis only and waive the right to participate in class action lawsuits or class-wide arbitration.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify property owners of material changes via email or through our owner portal. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with your individual property management agreement and our Privacy Policy, constitute the entire agreement between you and Stonybrook Management Group regarding our services.

Contact Information

If you have questions about these Terms, please contact us:

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.